Shipping policy
Shipping Policy
How Do I Update My Shipping Address?
Your satisfaction is our top priority! If you need to correct or update your shipping address, please reach out to us as soon as possible via email. We'll do our very best to make the changes, though please note that due to our quick processing and fulfillment times, we can't always guarantee order corrections or cancellations. Thank you for understanding!
How Do I Cancel Or Change My Order?
At Viasox, we process and ship your order quickly. Once an order has been placed, we are unable to make any changes. Please ensure that the items in your order and your shipping address are correct before purchasing. If you have any questions or need assistance, please contact our customer support team via email prior to placing your order.
Why Am I Being Charged an International Shipping Fee?
At Viasox, our goal is to deliver your packages swiftly and cost-effectively. We collaborate with trusted shipping and forwarding partners who maintain robust fulfillment networks across various regions.
Occasionally, in areas where our partners’ network coverage is less extensive, shipping fees might be slightly higher. However, we are continuously working to expand our network of reliable forwarders to ensure we offer the most competitive shipping options available. We recognize the importance of affordable shipping for our customers and are committed to providing the best rates possible.
What Countries Do You Ship To?
Viasox is proud to design, process, and package all our products in North America. After receiving a growing demand from customers around the world, we are excited to announce that we now ship to several countries across different continents, including the United States, Canada, Australia, and many European countries.
Other countries include:
- Ireland
- United Kingdom
- Germany
- Austria
- Belgium
- Denmark
- Finland
- France
- Italy
- Luxembourg
- Netherlands
- Norway
- Spain
- Sweden
- Switzerland
- Åland Islands
- Albania
- Andorra
- Belarus
- Bosnia & Herzegovina
- Bulgaria
- Croatia
- Czechia
- Estonia
- Faroe Islands
- Gibraltar
- Greece
- Guernsey
- Hungary
- Iceland, Isle of Man
- Kosovo
- Latvia
- Liechtenstein
- Lithuania
- Malta
- Moldova
- Monaco
- Montenegro
- Poland
- Portugal
- Romania
- Serbia
- Slovakia
- Slovenia
- Svalbard & Jan Mayen
- Vatican City
- Jersey
- North Macedonia
- Russia
- San Marino
- Ukraine
- Australia
- New Zealand
Our team works closely with dispatchers and shipping partners to offer the best rates and delivery speeds possible. To check the shipping rates and options available for your location, select your product and proceed to the shipping section at checkout.
Please note that shipping fees and times may vary depending on your location. We encourage you to choose the option that suits your needs and budget.
How Long Does Shipping Take?
At Viasox, we partner with trusted carriers like USPS and Canada Post to ensure your orders are delivered promptly to your doorstep.
Our fulfillment process takes 3-4 business days, after which your order typically arrives within 5-12 business days. While we opt for the fastest available shipping service, please note that delivery times can fluctuate due to external factors beyond our control.
Once your order is dispatched, you will receive a tracking number from either USPS or Canada Post through SMS or email. To facilitate a smooth delivery, please verify your address details, including the postal code and unit number, at checkout.
Need assistance or have any questions? Feel free to reach out to us at supportviasox@gmail.com. We're here to help and would be delighted to assist you!
Shipping Time Disclaimers During Holiday Periods
Due to the high volume of orders during holiday periods, please anticipate a slight delay in processing and shipping times. We strive to fulfill orders as quickly as possible, but please allow for additional processing time.