Refund policy
Refund and Return Policy
General Refund & Return Terms
Due to the sensitive nature of our products, we do not accept returns or exchanges nor issue refunds. At Viasox, quality control, and integrity are paramount. To ensure the highest standards, every product is sent directly from our fulfillment centers to our customers.
We also maintain product quality and integrity by ensuring that no item sent out has been handled by anyone other than our team, regardless of whether it has been opened. Therefore, we do not resend items that have been previously handled.
We understand that issues may arise. Our policy is to address and resolve customer concerns to the best of our abilities. If you experience any problems with your Viasox order, please get in touch with us within 14 days of receiving it.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 14 days of receiving your order. Send a photo of the item, including all original and shipping packaging, and a brief explanation of the issue. Ensure the photo clearly shows your name. Unfortunately, if the 14-day period has expired, we may be unable to accommodate your request.
Order Dispatches & Pre-shipment Changes
Important: Orders are dispatched from our fulfillment center within 24-48 hours of being placed. If you wish to make an exchange and the product has not yet been dispatched, please reach out to our customer support team. We will attempt to change your order before it ships, but we cannot guarantee changes once the order has been processed.
*All sale products are exempt from this policy if indicated as "All Sales Final" on the product page.*
Licensed Patterns Return Policy
All licensed items are sold on a final sale basis. Licensed patterns are non-returnable and non-refundable. We are unable to offer returns or exchanges for licensed pattern purchases, including those made by mistake or in the wrong size. Please ensure that your order is accurate before completing the purchase. Double-check item descriptions, sizes, and quantities to avoid any errors.
No Returns or Clearance on Mystery Items
Please note that all clearance and mystery items are considered final sale. We are unable to accept returns or offer refunds on these items, except in the case of a manufacturing defect.
Labor Day Sale Promotional Policy
Join us in celebrating Labor Day. Enjoy 25% OFF all products sitewide, excluding licensed products, Solid Patterns and Ankle Compression Socks. This offer is applicable worldwide and stacks with free shipping on orders over $35 and free gifts.
- If products are already discounted at higher than 25%, they will remain at the current discounted price.
- If products are discounted at lower than 25%, they will be moved up to the promotional discount of 25%.
How to Redeem:
- Explore our extensive selection of products across all categories.
- Add your favorite items to your cart.
- The 25% discount will be automatically applied to eligible items at checkout.
- Enjoy the additional savings with free shipping on orders over $35 and free gifts.
Duration:
August 26, 12:00 AM EST to September 2nd, 11:59 PM EST
Terms & Conditions:
- This promotion is applicable worldwide.
- Offer stacks with free shipping on orders over $35 and free gifts.
- Excludes licensed products, Solid Patterns and Ankle Compression Socks.
- Excludes shipping fees and taxes.
- We reserve the right to modify or terminate this promotion at any time without prior notice.
Sale Exceptions:
No Returns or Refunds on Sale Items: All items purchased during the Labor Day Sale are considered final sale. We are unable to accept returns or offer refunds on these items, except in the case of a manufacturing defect.
Shipping Time Disclaimers: Due to the high volume of orders during our Labor Day Sale, please anticipate a slight delay in processing and shipping times. We strive to fulfill orders as quickly as possible, but please allow for additional processing time.
Customer Support Contact
Should you have any questions or concerns regarding our policies, please contact us at supportviasox@gmail.com.